Refund policy
We want you to love your purchase. If you're not completely satisfied, we offer a hassle-free 30-day return process.
Return Eligibility:
- Timeframe: Returns accepted within 30 days of delivery.
- Condition: Items must be unused, in their original condition and in original packaging with all tags and proof you purchase.
Return Shipping:
- Cost: Free return shipping.
- Shipping label: Included in the box for both defective items and change of mind returns.
Restocking fees:
- We do not charge any restocking fees.
How to Return:
- Contact Us: Email info@mymelby.com or call +31 6 42 51 81 46 with your order number and reason for return.
- Return method: Securely package the item in its original packaging and use the included return label to send it by mail to our designed return address.
Return address:
Mymelby
Heivlinderweg 24, 1113 KT Diemen, Netherlands
Refunds:
- Inspection: We'll inspect the returned item(s) upon receipt.
- Processing: Refunds are issued to your original payment method within 7 business days, subject to your bank or provider’s processing time.
Exchanges:
For exchanges or product concerns, please contact us directly. We're here to help.
Contact details
For any return or refund inquiries, reach out to us at
Website Name: My Melby
Company Name: Baby Dragon Store
Registered address: Heivlinderweg 24, 1113 KT Diemen, Netherlands
Email: info@mymelby.com
Phone: +31 6 42 51 81 46
Company Number: 95882758
Vat Number: NL005177075B57
Customer service hours:
9:00 - 17:00, Mon-Fri (GMT+01:00) Amsterdam
Our dedicated support team typically responds within 1 business day