FAQ's
1. What is the order cut-off time?
Orders placed before 3:00 PM (GMT+01:00) are processed the same business day.
2. What is your handling time?
Orders are typically processed within 1–2 business days (Monday to Friday).
3. How long does shipping take?
Standard shipping takes 7–12 business days (Monday to Friday).
4. Do you offer free shipping?
Yes, we offer free shipping on all orders over A60$ within Australia. For below A60$, A5$ will be added as shipping cost.
5. What currency do you use?
All prices are listed and processed in AUD (Australian Dollars).
6. How can I contact you?
- Phone: +61 39 0699307
- Email: info@mymelby.com
- Address: Heivlinderweg 24, 1113 KT Diemen, Netherlands
7. What payment methods do you accept?
We accept all major payment methods:
Visa, Mastercard, American Express, Maestro, Union Pay, Google Pay, Shop Pay, Apple pay and PayPal.
8. Can I return or exchange an item?
Yes! We offer a flexible return and refund policy. Visit our Return & Refund Policy page for full details.
9. How do I track my order?
You’ll receive a shipping confirmation email with a tracking number once your order has been dispatched. Use it to track your package on our Order Tracking page.
10. What if my question isn’t listed here?
We're happy to help! Contact us anytime via email or phone for further assistance.
Store Name: My melby
Company Name: Baby Dragon Store
Kvk Number: 95882758
Vat Number: NL005177075B57
Address: Heivlinderweg 24, 1113 KT Diemen, Netherlands
Email: info@mymelby.com
Phone: +61 39 0699307
Working Hours/Days: 9:00AM - 5:00PM/Mon-Fri (GMT+01:00)